Refund policy

Returns

You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, unopened, and in their original packaging. Because of the nature of skincare and cosmetic products, we cannot accept returns on opened or used items unless they arrived damaged, defective, or incorrect.

To start a return, contact us at hello@bellamelia.beauty with your order number and the reason for return. We'll provide instructions and a return address once your request is approved. Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.

Refunds

Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 5-10 business days. Original shipping costs are non-refundable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with photos of the item and packaging, and we'll arrange a replacement or full refund at no extra cost to you.

Cancellations

Orders can be cancelled free of charge within 12 hours of purchase. After this window, your order may already be in processing and cannot be cancelled.